Oracle Fusion : Order Fulfillment Process

In Order Management and Fulfillment Flow, any order goes through Order cycle which has two major steps

• Order Captures
  • Orders get into system through either of the steps
    • Orders are entered by users
    • Order gets into system through Import process
  • Once order gets into system they go through Transformation process
• Fulfillment of Orders ->
  • Orchestration process happens either within Oracle fusion or External Fulfillment system. which is managed by External Interface Layer

Order Management and Fulfillment Business Flows comprises of below elements

• Physical Goods
  • Shipment from a warehouse
  • Dropship
  • Back-to-back
• Non-physical goods(services)
• Returns
• Transfer Orders
• Change Orders

Process Flow of Physical Goods

Any Physical product follows below mentioned steps

• Step 1: Order Capture Process
  • Product Items are added to Order, price of each item is fetched from Pricing List.
  • GOP checks supply of product item
  • Order gets validated and booked.
• Step 2: Order Fulfillment
  • GOP does scheduling of each product item
  • Based on Branching condition, it chooses either of shipment process
    • Drop Shipment, if Supplier ID exist on product line
    • Back to Back Shipment, if Fulfillment Mode = “BB”
    • Shipment from warehouse , if none of the above conditions are met

Order Fulfillment process can be done through 3 steps

• Standard order = It has following steps, Reserve -> Ship -> Invoice
• Drop Shipment = It has following steps, Schedule -> Requisition -> Purchase Order -> Ship(Supplier) -> Invoice. Details of Back to Back can be found in link.
• Back-to-Back = It has following steps, request supply -> Wait -> Ship -> Invoice. Details of Back to Back can be found in link.

Process Flow of Non-Physical Goods

Non Physical product like service, warranty etc. follows below mentioned steps

• Step 1: Order Capture Process
  • Product Items are added to Order, price of each item is fetched from Pricing List.
  • GOP checks supply of product item
  • Order gets validated and booked.
• Step 2: Order Fulfillment
  • Only Invoicing Happens

Process flow of Return Order

Orders which needs to be returned follow below steps

• Step 1: In Order Capture Process using Order Management follow below steps
  • Locate Original Order
  • Select items to return
  • Enter Order Details
  • Create Return order.
• Step 2: Order Fulfillment
  • Create Receiving Advice in
  • Create RMA Invoice

Process flow of Transfer Order

Orders which needs to be Transferred follow below steps

• Step 1: In Order Capture Process
  • Receive Transfer Order in Order Management
• Step 2: Order Fulfillment
  • Promise Order using GOP
  • Ship the order using Shipping module

Process flow of Change Order

Orders which needs to be Changed, follow below steps

• Step 1: In order Capture process,
  • Locate Original Order using Order Management,
  • Create revision of Order using Order Management,
  • Make Changes to order using using Order Management,
  • Submit Change order using Order Management.
  • During entire process of Order change, price will be fetched for Pricing Modules.
• Step 2: In Order Fulfillment process
  • Pick release the order using Inventory Management.
  • Perform Ship confirm using Shipping option

Order Management Integrations

Oracle Order Management Cloud has following integrations

• Order Capture will be done either using Configure Price Quote(CPQ) and other way of order capture process
• Order Fulfillment happens either within Oracle Fusion, E-Business suite or other fulfillment system.